SAP ISU project at TREDAŞ
Trakya Elektrik Dağıtım A.Ş. will use SAP ISU system in all processes with support from GoLive’s energy industry-focused solutions and experienced team.
Uninterruptedly working to supply high quality, continuous and sufficient electricity in the Thrace region of Turkey, Trakya Elektrik Dağıtım A.Ş. (TREDAŞ) distributes electricity to the cities of Tekirdağ, Kırklareli and Edirne. The company announced a new project to serve the region more efficiently, effectively and rapidly.
With the SAP ISU project, TREDAŞ is getting prepared to integrate the ISU system with the existing SAP ERP. The kick-off was held with the participation of the GoLive team. Within the scope of the project, TREDAŞ redefined all operational processes and workflows, which will allow more effective management of integrated customer services solutions and all customer services, from counters to subscriber connection contracts.
Ensuring transition to a new customer information system, the ISU project aims to automate the processes as much as possible and minimize human errors.
Once the project is completed and goes live, TREDAŞ will benefit from a much more efficient, measurable and integrated process management in operations and customer satisfaction. TREDAŞ aims to complete the integration of its international SAP software into the ISU system by mid-2019 with the consultancy of GoLive.